Refund policy

Returns & Refunds Policy

At CurioBop, we want you to feel confident shopping with us. If something isn't right with your order, please contact us so we can help.

1. Return Eligibility

You may request a return within 14 calendar days of delivery for eligible purchases.

For change-of-mind returns, items must be unused, unopened, complete, and in their original packaging.

Because fuse beads and craft supplies may no longer be resalable once opened, opened or used bead packs are generally not eligible for change-of-mind returns, except where required by applicable law.

Please contact us before sending any item back. Returns must be approved in advance.

2. Return Shipping

For approved returns, we will provide the appropriate return instructions and designated return address.

For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated or required by applicable law.

Please do not send a return without receiving authorization and the correct return address from our customer support team.

3. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us as soon as possible, ideally within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue and the packaging, where applicable.

We will review the information and work with you on an appropriate resolution. Depending on the circumstances, this may include a replacement, a partial refund, or a full refund.

If a return is necessary because of an issue attributable to us, we will explain the return arrangements and applicable costs before you send anything back.

This reporting guidance does not limit any rights you may have under applicable law.

4. Refunds

Approved refunds will generally be issued to the original payment method where possible.

The time required for the refund to appear depends on your payment provider or financial institution.

Refund eligibility and amounts will depend on the circumstances and applicable law.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

An order may be canceled before dispatch. Once it has shipped, cancellation may no longer be possible, although an eligible return may be available after delivery.